VelWins Casino Cookie Policy

At VelWins, we believe that transparency about how we use cookies is a fundamental part of building trust with our players. This Cookie Policy explains what cookies are, how we use them on our platform at velwins.pro, and what choices you have regarding their use. By continuing to browse and use our website, you consent to our use of cookies in accordance with this policy. If you have any questions, our support team is available 24/7 at support@velwins.pro.

What Are Cookies?

Cookies are small text files that are placed on your device — whether a desktop, tablet, or mobile browser — when you visit a website. Here at VelWins Casino, we use cookies to help our platform function correctly, remember your preferences, and improve your overall experience. Cookies do not contain personally identifiable information on their own, but they may work alongside other data we collect to help us understand how you interact with our services.

Cookies can be either "session cookies," which are deleted when you close your browser, or "persistent cookies," which remain on your device for a set period or until you delete them manually. We use both types depending on the purpose of the cookie.

How We Use Cookies at VelWins

Our VelWins platform uses cookies for several distinct purposes, all aimed at delivering a secure, personalised, and enjoyable experience. Below we outline the main categories of cookies we deploy:

Strictly Necessary Cookies

These cookies are essential for our website to function properly. Without them, core services such as account login — including the VelWins login process — secure payment processing, and session management would not work. We cannot disable these cookies as they are fundamental to providing our services to you.

• Maintaining your session when you are logged into your account
• Ensuring secure access to restricted areas of our platform
• Enabling the processing of deposits and withdrawals
• Preventing fraudulent activity and protecting your account

Performance and Analytics Cookies

We at VelWins Casino use performance cookies to collect anonymous information about how visitors use our website. This data helps us understand which pages are visited most often, where users encounter difficulties, and how we can improve navigation. We use third-party analytics tools for this purpose, and all data collected is aggregated and anonymised.

• Measuring page load times and website performance
• Tracking which games and sections receive the most engagement
• Identifying errors or broken links across our platform
• Helping us prioritise improvements to our 9,000+ game library

Functional Cookies

Our VelWins platform uses functional cookies to remember your preferences and personalise your experience. For example, if you select English, Portuguese, or Greek as your preferred language, we store this choice so you do not have to select it again on your next visit. These cookies also remember display settings and regional preferences tied to your geo-location.

• Remembering your selected language and currency (EUR and other supported fiat options)
• Storing your preferred payment method for faster checkout
• Recalling your device type to optimise the mobile-browser experience
• Saving your game lobby preferences and recently played titles

Marketing and Targeting Cookies

At VelWins Casino, we may use marketing cookies to deliver relevant promotional content to you, both on our site and on third-party platforms. These cookies help us ensure that offers — such as our Welcome Bonus pack of 400% up to €2,200 + 350 Free Spins, or our ongoing tournaments — are shown to players who are most likely to find them interesting. You may opt out of marketing cookies at any time using our cookie preference centre.

• Displaying personalised bonus offers and promotions
• Retargeting players who have previously visited velwins.pro
• Measuring the effectiveness of our advertising campaigns
• Preventing the same advertisement from being shown repeatedly

Third-Party Cookies

Our Vel Wins platform integrates with a number of trusted third-party providers, including game studios such as Pragmatic Play, NetEnt, and Evolution Gaming, as well as payment processors like Visa, Mastercard, Skrill, and Neteller. These third parties may set their own cookies on your device when you interact with their embedded content or services. We do not control these cookies, and we encourage you to review the privacy policies of these providers directly.

Additionally, VelWins Casino participates in network tournaments — such as the Pragmatic Play/Live April tournament with a €5,000,000 prize pool — which may involve third-party tracking technologies to verify eligibility and leaderboard rankings. Our use of these integrations is always governed by our commitment to your data security.

Cookie Duration

Different cookies we place on your device have different lifespans. Here at Vel Wins, we aim to keep cookie durations as short as practically necessary:

• Session cookies: Deleted automatically when you close your browser
• Short-term persistent cookies: Retained for up to 30 days (e.g., login session preferences)
• Long-term persistent cookies: Retained for up to 12 months (e.g., language and display preferences)
• Third-party cookies: Duration determined by the respective third-party provider

Your Cookie Choices and Controls

We respect your right to control how cookies are used on your device. Our VelWins Casino platform provides a cookie preference centre where you can choose which non-essential cookie categories to accept or decline. You can access and update these preferences at any time via the cookie settings link available in our website footer.

In addition to our own tools, you can manage cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies stored on your device
• Block all cookies or cookies from specific websites
• Set notifications when a cookie is placed
• Enable private or incognito browsing mode to limit cookie storage

Please note that disabling strictly necessary cookies at Vel Wins may prevent you from accessing certain features, including account login and payment processing. We recommend keeping essential cookies enabled to ensure full access to our platform.

Cookies and Your Personal Data

Some cookies we use may be linked to personal data you have provided during registration. Our VelWins Casino privacy policy, available on velwins.pro, provides full details of how we handle your personal data in accordance with applicable data protection legislation. Our platform is operated by Fortuna Games N.V., registered at Seru Loraweg 17 C, Willemstad, Curacao, and licensed by the Curaçao Gaming Authority under licence number OGL/2024/112/0974. Our EEA Representative is Deltaprime Limited, located at Angelou Terzaki, 110B, Flat/Office 1, Egkomi, 2402, Nicosia, Cyprus.

Updates to This Cookie Policy

We reserve the right to update this Cookie Policy at any time to reflect changes in technology, legislation, or our business practices. When we make material changes, we will notify you via a notice on our website or by email. We encourage you to review this policy periodically to stay informed about how we use cookies. Continued use of VelWins Casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about our use of cookies, or if you wish to exercise any of your rights in relation to cookie-related data, please do not hesitate to reach out to us. Our team is available around the clock to assist you:

• Email: support@velwins.pro
• Phone: +35725654149
• Live Chat: Available 24/7 directly on velwins.pro

We are committed to ensuring that your experience at Vel Wins is transparent, secure, and enjoyable — and our cookie practices are a key part of that commitment.