VelWins Online Casino Terms and Conditions

Welcome to VelWins Online Casino. These Terms and Conditions govern your access to and use of our website, games, bonuses, and all related services available at velwins.pro. By registering an account or using any part of our platform, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. We encourage you to review this document carefully before proceeding. If you do not agree with any provision outlined here, please refrain from using our services.

1. About Us

At VelWins, we are operated by Fortuna Games N.V., a company registered at Seru Loraweg 17 C, Willemstad, Curacao, with registration number 162413. We are licensed by the Curaçao Gaming Authority under license number OGL/2024/112/0974, authorizing us to offer games of chance in accordance with the National Ordinance on Offshore Games of Hazard. Our subsidiary, Deltaprime Limited, registered at Angelou Terzaki, 110B, Flat/Office 1, Egkomi, 2402, Nicosia, Cyprus (registration number HE 444864), acts as our Billing Agent and EEA Representative. You may contact us at support@velwins.pro or by phone at +35725654149.

2. Eligibility and Account Registration

Here at VelWins, we require that all players meet the following criteria before registering and using our services:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You are permitted to hold only one account on our platform. Duplicate accounts may be suspended or permanently closed.
• You must provide accurate, complete, and current personal information during registration.
• You agree to keep your login credentials confidential and are responsible for all activity conducted under your account.

Our VelWins platform reserves the right to request identity verification documents at any time, including but not limited to government-issued ID, proof of address, and payment method verification. This is required as part of our standard KYC (Know Your Customer) process before processing your first withdrawal.

3. Deposits and Withdrawals

3.1 Deposits

At VelWins Casino, we support a wide range of payment methods to accommodate players across our target markets. These include Visa, Mastercard, Apple Pay, Google Pay, Revolut, Skrill, Neteller, MiFinity, bank transfers, web wallets, cryptocurrencies, and prepaid cards. The available methods may vary based on your country and geo-location. Our minimum deposit amount is €20, and a minimum deposit of €25 is required to activate the Welcome Bonus.

3.2 Withdrawals

Our minimum withdrawal amount is €20. We process withdrawals based on the selected payment method:

• E-wallets: Fast processing
• Credit/debit cards: 1–5 business days
• Bank transfers: Standard processing times apply

We at VelWins reserve the right to divide payouts exceeding €20,000 into monthly instalments of up to €20,000 each until the full amount is paid. All progressive jackpot wins are paid in full without instalment splitting.

4. Bonuses and Promotions

4.1 Welcome Bonus

Our VelWins welcome package offers up to 400% across five deposits, totalling up to €2,200 in bonus funds plus 350 Free Spins. The breakdown is as follows:

• 1st Deposit: 100% up to €500 + 100 Free Spins (Wanted Dead or a Wild) + 1 Wheel Respin
• 2nd Deposit: 80% up to €200 + 50 Free Spins (Duel at Dawn) + 1 Wheel Respin
• 3rd Deposit: 70% up to €500 + 100 Free Spins (The Dog House – Royal Hunt) + 1 Wheel Respin
• 4th Deposit: 50% up to €500 + 1 Wheel Respin
• 5th Deposit: 100% up to €500 + 100 Free Spins (Pirate Bonanza) + 1 Wheel Respin

4.2 General Bonus Terms

When using our VelWins Casino bonuses, the following rules apply uniformly across all promotional offers unless stated otherwise:

• Wagering requirement for bonus funds: 40x the bonus amount.
• Wagering requirement for Free Spin winnings: 35x.
• Maximum bet during active wagering: €5 per spin or round.
• Bonus validity period: 10 days from activation. Unused bonus funds will be cancelled after this period.
• Maximum conversion from bonus to real money: 5x the bonus amount granted. Any excess is voided prior to withdrawal.
• Maximum winnings from Free Spins transferred to bonus balance: €100. Any amount above this limit will be removed.
• Submitting a withdrawal request cancels all previously unused and unactivated bonuses.

4.3 Ongoing Promotions

We continuously offer promotions to reward our loyal players. At VelWins, these include Daily Cashback up to 35%, Wednesday Reload of 50% up to €500 + 50 Free Spins, Weekend Reload bonuses, Fortune Sets, and Sports Welcome Packages. Full terms for each promotion are available on the relevant promotional page.

5. VIP and Loyalty Program

Our VelWins loyalty program features a tiered structure where players progress through levels by accumulating experience points through gameplay. Benefits scale with your level and include:

• 10% cashback available across early VIP tiers
• Increasing withdrawal limits from €500 (Level 1) up to €900 (Level 5) and beyond
• Access to exclusive VIP promotions and higher-tier financial privileges
• Personal account manager assigned at higher VIP levels
• New Year gifts and enhanced bonus access as you progress

6. Responsible Gambling

Here at VelWins Casino, we are committed to promoting responsible gambling. We provide tools that allow you to set deposit limits, session time limits, and self-exclusion options. If you feel your gambling is becoming problematic, we strongly encourage you to use these tools or contact our support team directly. We reserve the right to enforce responsible gambling restrictions where we deem it appropriate to protect player welfare.

7. Prohibited Conduct

We prohibit the following activities on our platform:

• Using any form of software, bots, or automated tools to gain an unfair advantage
• Exploiting errors, bugs, or glitches in our systems or games
• Engaging in collusion, fraud, or any form of cheating
• Attempting to launder money or engage in any illegal financial activity through our platform
• Creating multiple accounts to abuse bonus offers

We at VelWins reserve the right to immediately suspend or permanently close any account found to be engaged in prohibited conduct, and to withhold any associated funds pending investigation.

8. Intellectual Property

All content on our VelWins platform — including logos, game assets, website design, text, and graphics — is our exclusive intellectual property or that of our licensed partners. You may not reproduce, distribute, or commercially exploit any part of our content without our prior written consent.

9. Limitation of Liability

Our VelWins services are provided on an "as is" basis. While we strive to maintain uninterrupted access, we do not guarantee that our platform will be free from technical errors or downtime. We shall not be liable for any losses resulting from service interruptions, technical failures, or circumstances beyond our reasonable control. To the maximum extent permitted by applicable law, our total liability to you shall not exceed the amount deposited by you in the 12 months preceding any claim.

10. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Curacao. Any disputes arising from your use of our services should first be directed to our customer support team at support@velwins.pro. We are committed to resolving disputes promptly and fairly. If a resolution cannot be reached through our internal process, you may escalate the matter to the relevant regulatory authority.

11. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our VelWins platform following such notification constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any updates.

12. Contact Us

If you have any questions regarding these Terms and Conditions or your experience at VelWins Casino, our support team is available 24/7 via live chat on our website or by email at support@velwins.pro. You may also reach us by phone at +35725654149.