VelWins Casino Privacy Policy

At VelWins Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at velwins.pro. By registering an account or using any of our services, you acknowledge that you have read and understood this document. We are committed to handling your data responsibly and in full compliance with applicable data protection laws. If you have any questions about how we process your information, you are always welcome to reach us at support@velwins.pro or by phone at +35725654149.

Who We Are

VelWins Casino is operated by Fortuna Games N.V., registered at Seru Loraweg 17 C, Willemstad, Curaçao (registration number 162413). We hold a valid gaming licence issued by the Curaçao Gaming Authority, licence number OGL/2024/112/0974, authorising us to offer games of chance in accordance with the National Ordinance on Offshore Games of Hazard. Our billing agent and EEA Representative is Deltaprime Limited, registered at Angelou Terzaki 110B, Flat/Office 1, Egkomi, 2402, Nicosia, Cyprus (registration number HE 444864). Together, we ensure that your personal data is handled with the highest standard of care across all jurisdictions we operate in.

Information We Collect

When you use our VelWins platform, we may collect various categories of personal data. This information is necessary to provide you with our full range of services — from casino games and sports betting to bonuses and customer support. We collect data at the point of registration, during ongoing use of our platform, and through technical means such as cookies and tracking technologies.

Personal Identification Data

• Full name, date of birth, and nationality
• Email address and phone number
• Residential address and country of residence
• Government-issued identification documents (for KYC verification)

Financial and Transaction Data

• Payment method details (card numbers, e-wallet accounts, etc.)
• Deposit and withdrawal history
• Account balance and transaction records
• Verification documents submitted for withdrawal processing

Technical and Behavioural Data

• IP address, browser type, and device information
• Session data, login timestamps, and activity logs
• Geolocation data based on your IP address
• Game history, betting patterns, and interaction with promotions

How We Use Your Information

At VelWins, we use the information we collect for specific, legitimate purposes. We do not sell your personal data to third parties, and we do not use it for any purpose that is incompatible with the reasons for which it was originally collected.

• To create and manage your player account
• To verify your identity and comply with our KYC and AML obligations
• To process your deposits and withdrawals through supported payment methods, including Visa, Mastercard, Skrill, Neteller, Apple Pay, Google Pay, and others
• To administer bonuses, free spins, and promotions such as our Welcome Bonus and VIP Programme
• To operate our responsible gambling tools and safeguard vulnerable players
• To send you service-related communications, account notifications, and optional marketing messages (where you have given consent)
• To detect and prevent fraud, money laundering, and unauthorised access
• To comply with our legal and regulatory obligations under our Curaçao gaming licence
• To improve our website, games library, and user experience

Legal Basis for Processing

Our VelWins operations are governed by multiple legal bases for data processing. We rely on the performance of a contract when processing data to deliver the services you signed up for. We rely on legal obligation when carrying out identity verification and fraud prevention. Where we send optional marketing content, we do so only on the basis of your explicit consent, which you may withdraw at any time. In certain cases, we may also rely on our legitimate interests — for example, to protect our platform from misuse — provided those interests are not overridden by your rights.

Sharing Your Data

We at VelWins Casino do not share your personal data with third parties unless it is strictly necessary and lawful to do so. The following categories of recipients may receive your information:

• Payment processors: to facilitate deposits and withdrawals via your chosen payment method
• Game providers: including Microgaming, NetEnt, Pragmatic Play, Evolution Gaming, SA Gaming, HoGaming, and others, who may process gameplay data to deliver their products
• Regulatory and law enforcement authorities: when required by law or as part of our licence obligations
• Identity verification and KYC providers: to validate documents and comply with anti-money laundering requirements
• Our billing agent Deltaprime Limited: which processes financial transactions on behalf of Fortuna Games N.V.

All third parties we engage with are required to maintain appropriate security standards and are prohibited from using your data for their own independent purposes.

Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations. In many jurisdictions, gaming operators are required to keep transaction and identity records for a minimum of five years following account closure. When your data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your country of residence, you may have certain rights in relation to the personal data we hold about you. At VelWins, we respect these rights and will respond to all valid requests in a timely manner.

• Right of access: you may request a copy of the data we hold about you
• Right to rectification: you may ask us to correct inaccurate or incomplete information
• Right to erasure: you may request deletion of your data, subject to our legal retention obligations
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances
• Right to data portability: you may request your data in a machine-readable format
• Right to object: you may object to processing based on our legitimate interests or for direct marketing
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@velwins.pro. Our VelWins team will handle your request without undue delay.

Cookies and Tracking Technologies

Our VelWins platform uses cookies and similar tracking technologies to provide you with a personalised and functional experience. Cookies help us remember your preferences, maintain your session, and understand how you interact with our site. Some cookies are strictly necessary for the operation of velwins.pro, while others are used for analytics and marketing. You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

Security Measures

We are committed to protecting your data using appropriate technical and organisational security measures. Our VelWins systems use SSL encryption to safeguard data in transit. We implement access controls, regular security audits, and staff training to minimise the risk of unauthorised access or data breaches. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this document periodically. Your continued use of VelWins Casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us. You can reach our support team at any time via live chat on velwins.pro, by emailing support@velwins.pro, or by calling +35725654149. We are here to help and will always respond to your enquiries as quickly as possible.